Shipping policy
At Nilambur Farms, we aim to deliver your orders safely and on time.
🚚 Shipping Coverage
We currently ship across India 🇮🇳
⏱ Order Processing Time
- Orders are processed within 1–2 business days
- Orders placed on Sundays or holidays will be processed on the next working day
📦 Delivery Time
- Estimated delivery: 3–7 business days
- Delivery time may vary depending on your location
💰 Shipping Charges
- Free Shipping on selected products / offers
- Standard shipping charges may apply based on location
(Exact shipping cost will be shown at checkout)
📍 Order Tracking
- Once your order is shipped, you will receive a tracking ID via SMS / Email
- You can track your order through the courier partner’s website
⚠️ Delays
Delivery delays may occur due to:
- Remote locations
- Weather conditions
- Courier issues
We are not responsible for delays caused by courier partners or external factors.
📦 Damaged / Wrong Orders
If you receive:
- Damaged product
- Wrong item
👉 Contact us within 48 hours of delivery with photo/video proof
📧 nilamburfarmsofficial@gmail.com
❌ Failed Deliveries
- If the customer provides incorrect address / phone number, we are not responsible for failed delivery
- Re-shipping charges may apply
📌 Important Notes
- Ensure correct address and phone number while placing order
- Orders once shipped cannot be cancelled
📞 Contact Us
For shipping-related queries:
📧 nilamburfarmsofficial@gmail.com
📍 Nilambur Farms,
Edivanna P.O, Nilambur,
Kerala – 679329, India
