Refund policy
At Nilambur Farms, we are committed to delivering fresh, high-quality farm products. Please read our return and refund policy carefully before making a purchase.
🔁 Returns
Due to the nature of our products (food items), returns are only accepted in the following cases:
- You received a damaged product
- You received a defective item
- You received a wrong product
📌 Return requests must be made within 48 hours of delivery
To request a return, contact us at:
📧 nilamburfarmsofficial@gmail.com
Please include:
- Order ID
- Product photos / video proof
- Description of the issue
❌ Non-Returnable Items
We do not accept returns for:
- Opened or used products
- Perishable goods (including honey, spices, powders, etc.)
- Products without original packaging
- Sale items / discounted products
- Gift cards
🔄 Replacement Policy
If your return is approved, we will offer:
👉 Free replacement (preferred option)
OR
👉 Refund (if replacement not available)
💸 Refunds
- Refunds are processed only after verification
- Approved refunds will be credited to your original payment method
- Processing time: 5–10 business days
If you haven’t received your refund within 10 days, please contact us.
🚚 Return Shipping
- If the issue is from our side (damage/wrong item), we will bear the return shipping cost
- Customers must not send products without approval
⚠️ Important Notes
- Natural products like honey may crystallize over time — this is normal and not considered a defect
- Slight variations in color, texture, or taste are natural and not eligible for return
📞 Contact Us
For any questions regarding returns or refunds, contact:
📧 nilamburfarmsofficial@gmail.com
📍 Nilambur Farms, Malappuram, Kerala
