Privacy policy

At Nilambur Farms, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

📌 1. Information We Collect

When you use our store, we may collect the following information:

  • Name
  • Phone number
  • Email address
  • Shipping & billing address
  • Payment details (processed securely via payment gateways)
  • Order details & purchase history

We may also collect:

  • Device information (IP address, browser type)
  • Website usage data (pages visited, time spent)

📌 2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Communicate order updates
  • Provide customer support
  • Improve our website and services
  • Prevent fraud and ensure secure transactions
  • Send promotional offers (only if you opt-in)

📌 3. Payment Security

All payments are processed through secure third-party payment providers (such as Razorpay / Shopify Payments).
We do not store your card or banking details.

📌 4. Sharing Your Information

We do not sell your personal data.

We may share your information only with:

  • Payment gateways (for processing payments)
  • Delivery partners (for shipping orders)
  • Shopify (our website platform)

📌 5. Cookies & Tracking

We use cookies to:

  • Improve user experience
  • Remember your preferences
  • Analyze website performance

You can disable cookies in your browser settings.

📌 6. Data Security

We take appropriate security measures to protect your information.
However, no online system is 100% secure.

📌 7. Your Rights

You have the right to:

  • Access your personal data
  • Request correction
  • Request deletion

To request this, contact us at:
📧 nilamburfarmsofficial@gmail.com

📌 8. Third-Party Links

Our website may contain links to other websites.
We are not responsible for their privacy practices.

📌 9. Changes to Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page.

📞 10. Contact Us

If you have any questions, contact us:

📧 nilamburfarmsofficial@gmail.com
📍 Pepper Valley Farm,
Edivanna P.O, Nilambur,
Kerala – 679329, India